Contact Us
For more information about our
banking products and services,
or to open an account, please
call or come by one of our two
locations or contact us online.
Customer Service Line
(956) 217-7177
24-Hour Telebanc
1-888-862-1TNB (1862)
Mercedes Locations
201 S. Texas
Ph: (956) 565-2485
Fx: (956) 565-5050
Edinburg Location
4908 S. Jackson
Ph: (956) 217-7100
Fx: (956) 217-7150
About Texas National Bank
Your Privacy is Important to Us
You provide important information about yourself to a variety of businesses and organizations. The same is true when you do business with our financial institution. You’re asked to provide us with certain personal information that helps us to give you better service and complete your transactions more effectively.
We work diligently to safeguard the information you give to us. In fact, we developed the following policies to ensure you confidentiality and maintain your confidence in our institution. These policies detail the strict standards we have in place. For this reason we ask that you please read the following information carefully.
Notice of Your Financial Privacy Rights
We, our, and us, when used in this notice mean Texas National Bank.
This is our privacy notice for our customers. When we use the words “you” and “your” we mean the following types of customers:
Our consumer customers who have a continuing relationship by purchasing or holding financial products or services, such as a:
- Deposit account
- Loan account
- Safe deposit box
- Self-directed Individual Retirement Account
We will tell you the sources of the information we collect about you. We will tell you what measures we take to secure that information. We first define some terms:
- Nonpublic personal information means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records. Hereafter, we will use the term “information” to mean nonpublic personal information as defined in this section.
- An affiliate is a company we own or control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means owning enough to have control.
- A nonaffiliated third party is a person we do not employ or a company that is not an affiliate of ours. This is also known as nonaffiliated third party, or simply, an “other party.”
The Information that We Collect
We collect information about you fromthe following sources:
- Information you give us on applications or other forms
- Information about your transactions with us
- Information about your transactions with other parties
- Information from a consumer reporting agency
- Information we receive as a result of verifying customer information
Information We Disclose About You
We do NOT disclose any information about you to anyone, except as permitted by law . Examples of this might include disclosures necessary to service your account or prevent unauthorized transactions.
The Confidentiality, Security, and Integrity of Your Information
We restrict access to information about you to those employees who need to know that information to provide products or services to you. We
maintain physical, electronic, and procedural safeguards to protect this information.
Information About Former Customers
We do not disclose nonpublic personal information about former customers, except as permitted by law.
Consumer Complaint Notice
Texas National Bank is chartered under Federal law and is regulated by The Office of the Comptroller of the Currency. Any consumer wishing to file a complaint against Texas National Bank should contact the following agency:
Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street
Suite 3450
Houston, Texas 77010
Ph: 1-800-613-6743
www.occ.treas.gov
customer.assistance@occ.treas.gov
